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199,100 Australians were victims of identity theft in the 2022-23 financial year¹, with people spending up to $34,440 on misuse consequences in 2023².
Your identity can be stolen through things outside your control, like external company data breaches, or a thief accessing personal information like your name, email, phone numbers and credit card information, which they can use to open online accounts and services in your name.
For many Australians, your identity has already been unknowingly compromised, and thieves are simply waiting to exploit it.
Identity theft can be overwhelming, and leave us struggling with what to do next. If you find you’ve been targeted by identity thieves, Truyu offers simple, effective steps to help you re-secure your information as efficiently as possible to avoid additional harm or loss.
A data breach can leave a trail of your personal information available to a fraudster who can then exploit this data point to gain unauthorised access to other accounts. This could lead to them impersonating you online potentially for financial gain.
In order to help protect your information, Truyu needs to know what to look out for, which requires you to share certain information with us. We get it - protecting information by sharing information seems like a catch 22. But with Truyu, your security is our focus, which means that our technology is built with your privacy and security at its core.
Built by x15ventures and wholly owned by CommBank, your identity and personal details are in good hands. Truyu is in the early stages and growing fast. We continue to improve and innovate within the digital protection space and expand our merchant coverage.
Australian Bureau of Statistics (2022-23-financial-year), Personal Fraud, ABS Website, accessed 20 March 2024.
McAlister M et al. 2023. Identity crime and misuse in Australia 2023. Statistical Bulletin no. 42. Canberra: Australian Institute of Criminology. https://doi.org/10.52922/sb77048
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~ Truyu's Email Monitoring Service will only alert you if your email address is present in the Have I Been Pwned database, and does not actively monitor for the use of any other personal information (such as your name, date of birth and identity documents). These alerts are obtained and published on a 'best efforts' basis, and may be delayed or incomplete.
Truyu is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Truyu.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
To access detailed terms and conditions about Truyu please click here. For information on how we collect and handle personal information, see our Privacy Policy.
* There is an initial three-month trial, for all new customers. A monthly subscription fee of $4.99 will debited from your Apple App Store or Google Play Store payment method once the trial is completed, unless you cancel your subscription before the end of the trial.
** The ID Usage Alert Service is not comprehensive and is limited to online identity checks conducted in Australia by our ID verification gateway service provider using the Australian Government’s Document Verification Service (DVS) or alternative sources. Importantly, you will not receive an alert if your identity information is used at a merchant that is not part of our ID Usage Alert Service. As at 5 February 2025, our ID verification gateway service provider handles over 60% of online DVS identity checks run by Australian merchants.
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